Making a Claim

We know that after an accident, it can be a hugely stressful and worrying time. Going through the claims process whilst recovering from your injuries and getting on with day-to-day life is difficult.

Here at First4InjuryClaims, it is our goal to provide ongoing support as we guide you through the claims journey towards a successful outcome. Our experience helping people means we understand the impact an injury can have on your daily life. By making the process as straightforward as possible, we remove the stress of claiming and allow you to concentrate on your recovery.

Not only could we help you claim compensation for your injuries, but also the financial losses you may suffer. This includes vehicle damage, loss of earnings, personal items and medical fees.

How a claim works

In most instances, your claim will follow a clear process which is set out into steps. These are:

• Step 1: Assessment

Our specialist legal team will take the key details about your accident from you to help us assess whether your claim may succeed. If your case may be successful, we will discuss your options with you and how we can support and guide you through the claims process.

If you want to make a claim with us, we can usually start the process right away by submitting a claim form to the responsible insurer.

• Step 2: Investigation

Whilst the insurer is considering whether or not they will admit responsibility, we will continue to gather evidence to support the claim. This evidence may be in the form of witness statements, CCTV footage, dashcam footage, photographs, receipts for any financial losses you have experienced and a medical report, which supports your claim for injuries.

Our simple online tool Touchpoint makes it straightforward to send us this evidence, helping us process your claim as quickly as we can.

• Step 3: Submission

Once all the evidence has been gathered and you’re happy with the advice we provide, we will request your approval to submit your losses to the responsible insurer. This is necessary to begin negotiations.

• Step 4: Negotiation

If the insurer admits liability, the negotiation process is normally completed within a few weeks. It can take longer if liability is disputed. We will keep you updated throughout this process, continuing to guide you through.

• Step 5: Settlement

A successful claim will end in a settlement and compensation being awarded. In most cases, your compensation will be paid by an insurer, but sent directly to First4InjuryClaims. Once payment is received, we will apply your contribution to our charges of  a maximum of 35% plus VAT and issue you with the net compensation amount, preferably via BACS. The exact amount will depend on the type of accident you had.

Communicating with us

First4InjuryClaims believes in making justice accessible for everyone. Some of the processes involved in a claim can have some technical elements. We will explain everything to you, without using any legal jargon so you’ll understand just what we mean.

But if you’re not sure about anything, don’t hesitate to ask; we want to make sure you feel confident about making a claim.

Contacting us is simple and convenient. Just pick up the phone or send us an email. We pride ourselves on responding to you within one business day, where possible.

We also offer an online tool, called Touchpoint, which you can use to send or receive documents to help speed up the claim process.

To avoid any unnecessary inconvenience for you, we will keep you updated at regular intervals, usually through SMS. This lets us do the work to bring your claim to a conclusion as quickly and efficiently as possible.

How much compensation you could claim

The compensation you’ll be awarded will depend on your injury, the expected or actual period of recovery and the process within which your claim concludes.

Our specialists will assess the value of your injury claim after the medical evidence gathering process is complete

You could also claim for any financial losses you have suffered that are associated with your injury. For example, you may have needed time off work to recover so you have not been paid or you may have lost out on overtime or a bonus.

To help recovery, you might have paid a medical professional to provide physiotherapy, purchased over the counter medication or by prescription from your GP. There may have also been damage to personal belongings that were broken in the accident, like your phone, laptop or items in the boot of your car.

We will identify all of your losses, but if you have any questions about what you might be entitled to, just let us know and we’ll talk you through it.

How much does it cost to make a claim?

At First4InjuryClaims, we want to provide everyone with access to justice. That’s why we will enter into a No Win No Fee agreement with you if your claim has prospects. This means you don’t have to worry about funding your claim, letting you focus on your recovery.

If your claim is successful, we’ll make a deduction from your final compensation amount. This will be no more than 35% of that amount, plus VAT. If your claim does not succeed, you will not have to pay anything.

We’ll explain just how our funding agreements work at the start of the process, so you’ll always know where you stand with First4InjuryClaims.